These Terms of Service (the “Terms”) are a binding agreement between you and MIA DIGITAL LLC (“we”, “us”, “our”), which operates Hear2Text: the website at heartotext.com, the Hear2Text apps for iOS and Android, and the related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Definitions
- Service: Hear2Text, including the website, the apps and the features offered through them.
- Content: anything you record, upload, import or enter in the Service — audio, video, links, notes, speaker names, edits and questions.
- Output: what the Service produces from your Content, such as transcripts, speaker labels, translations, summaries, answers and exports.
- Subscription: a paid plan that renews automatically, bought on our website or through the App Store or Google Play.
- Workspace: a shared space where the members you invite can work on recordings together.
2. The Service and these Terms
Hear2Text turns audio and video into text. Depending on your plan, it also labels speakers, translates, summarises, answers questions about transcripts and exports them in several formats. We keep improving the Service and may add, change or remove features.
Our Privacy Policy and, for the apps, our End User License Agreement form part of these Terms. If they conflict, the more specific document prevails, without prejudice to mandatory consumer and data protection law.
3. Your account
3.1. You need an account for most features. Give us accurate information and keep it up to date.
3.2. Keep your sign-in details safe. You are responsible for what happens under your account; tell us straight away if you think someone else has used it.
3.3. You must be at least 13 years old to use the Service, or older where the law of your country requires it. If you are under the age of majority where you live, you may use the Service only with the permission of a parent or guardian, who accepts these Terms on your behalf.
3.4. If you create a workspace, you decide who joins it, and its members can see and work on the recordings in it. You are responsible for whom you invite.
4. Plans, payment and refunds
4.1. Free plan. The free plan includes a weekly transcription allowance and a limited set of features, as shown on our Pricing page and in the apps.
4.2. Paid plans. Monthly and yearly Subscriptions include unlimited transcription subject to fair use — currently up to 1,200 minutes of audio a day and five files transcribing at the same time — and the features listed for them on the Pricing page and in the apps when you buy them.
4.3. Automatic renewal. A Subscription renews automatically at the end of each billing period, at the price then in effect, until you cancel it. You can cancel at any time: in your account settings for purchases on our website, and in your store account for App Store and Google Play purchases. Cancelling stops the next renewal; you keep your plan until the end of the period you have paid for.
4.4. Payment. Payments on our website are processed by Stripe. Purchases in the apps are made through Apple or Google and are also governed by their terms. Depending on where you live, prices may include or exclude taxes, as shown before you pay.
4.5. Price changes. We may change our prices. A change to your Subscription applies from the first renewal after we have told you about it, and you can cancel before it takes effect.
4.6. Earlier minute balances. Minutes bought under our earlier pricing remain on your account and can still be used. They have no cash value and cannot be transferred.
4.7. Refunds. You may request a refund within 14 days of a payment made on our website by emailing support@heartotext.com. We review each request in good faith and give a refund where the Service was faulty or not as described — for example, where transcription failed because of a problem on our side — or where the law gives you a right to one, such as a statutory right of withdrawal where it applies. We may decline a request where there is evidence of fraud or abuse. Refunds for App Store and Google Play purchases are decided by Apple and Google under their own policies; request them from the store. Except as stated here or required by law, cancelling does not refund the unused part of a billing period.
4.8. Fraud. If we suspect fraud, we may review transactions and temporarily suspend payments or account access.
5. Your content
5.1. You own your Content and Output. These Terms do not give us ownership of anything you upload or create.
5.2. The licence you give us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your Content and Output, only to provide the Service to you and to the people you share with, and to keep it secure. The licence ends when you delete the Content, except for copies in backups until those expire and anything the law requires us to keep.
5.3. Your responsibility. You confirm that you have all the rights and permissions your Content needs — including, where the law requires it, the consent of the people you record — and that uploading and transcribing it infringes no one’s rights and breaks no law.
5.4. Sharing. When you share a transcript with specific people or by public link, everyone who can open it can read and copy it. You control sharing and can turn it off at any time; a public link works for anyone who has it until you do.
5.5. Accuracy. Transcripts, speaker labels, translations, summaries and answers are produced automatically and can contain errors. Check them before you rely on them, especially for legal, medical, financial or other important decisions. The Service is not a certified transcription service and does not give professional advice.
6. Acceptable use
6.1. You may use the Service only lawfully and in line with these Terms. In particular, you must not:
- upload or create content that is illegal, sexualises minors, harasses or threatens others, or incites hatred or violence;
- record, upload or transcribe people without a consent the law requires, or otherwise violate anyone’s privacy;
- infringe copyright, trade marks or other rights, including by importing media you have no right to access or use;
- get around plan limits, fair use, payment or security measures — for example, by opening several free accounts;
- access the Service by automated means other than the interfaces we provide, scrape it, or overload or disrupt it;
- upload viruses or other harmful code;
- resell the Service, or use it to build a competing product, without our written permission.
6.2. If you break these rules, we may remove the content concerned, limit, suspend or close your account, and, where the law requires or allows it, report the matter to the competent authorities.
7. Importing from links
When you paste a link, you ask us to fetch that media on your behalf so that we can transcribe it. You are responsible for having the right to access and use it, and for complying with the terms of the site it comes from. We keep the fetched audio with your transcript, so that you can play it back, until you delete it; we do not publish or redistribute it.
8. Third-party services
The Service relies on third-party services, such as Apple, Google, Stripe and OpenAI, that have their own terms and privacy policies. We are not responsible for third-party websites, services or content that the Service links to or that you choose to use with it.
9. Our intellectual property
9.1. The Service — its software, design, text, logos and trade marks — belongs to MIA DIGITAL LLC or its licensors and is protected by law.
9.2. We give you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Service for your personal purposes or the internal purposes of your business, in accordance with these Terms. It ends automatically if you breach them.
9.3. If you send us feedback or suggestions, we may use them without any obligation to you.
10. Privacy
Our Privacy Policy explains how we process personal data and the rights you have. These Terms and the Privacy Policy are to be read together.
11. Disclaimer
The Service is provided “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose, accuracy, uninterrupted availability and non-infringement. Your mandatory rights as a consumer are not affected.
12. Limitation of liability
12.1. To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data, goodwill or business opportunities.
12.2. To the extent the law allows, our total liability for all claims relating to the Service is limited to the amount you paid us for it in the three (3) months before the event giving rise to the claim.
12.3. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, wilful misconduct or gross negligence, for death or personal injury caused by negligence, or under mandatory consumer protection law.
13. Indemnification
To the extent the law allows, you will indemnify us against claims, damages, fines and costs, including reasonable legal fees, arising from your Content or from your breach of these Terms or of the law.
14. Suspension, termination and account deletion
14.1. You can stop using the Service and delete your account at any time in your account settings. Deleting your account does not cancel a Subscription, so cancel it first: in your account settings for purchases on our website, and in your store account for App Store and Google Play purchases.
14.2. We may suspend or close your account, with notice where that is reasonable, if you breach these Terms, if the law requires it, or to protect the Service, other users or us from security risks or fraud.
14.3. When your account is closed, your right to use the Service ends and your data is deleted as described in the Privacy Policy. If we close your account because of a breach, we do not refund the remaining period. If we stop offering the Service altogether, we will refund the unused part of Subscriptions bought on our website.
15. Changes to these Terms
We may update these Terms. If a change is material, we will tell you by email or in the app before it takes effect, and update the date at the top of this page. If you do not agree to the new Terms, stop using the Service and cancel your Subscription before they take effect; if you continue to use it, the new Terms apply.
16. Assignment
We may transfer our rights and obligations under these Terms to another company, for example in a reorganisation, merger or sale of our business, without reducing your rights. You may not transfer yours without our written consent.
17. Force majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, such as natural disasters, war, terrorism, strikes, power or internet outages, cyberattacks or government action.
18. Governing law and disputes
18.1. These Terms are governed by the laws of the Republic of Türkiye.
18.2. We will first try to resolve any dispute with you by good-faith negotiation. Failing that, the courts and enforcement offices of Istanbul (Anatolian Side) have jurisdiction. If you are a consumer, this does not take away the protection of the mandatory law of the country where you live or your right to bring a claim there, including before the consumer arbitration committees and consumer courts in Türkiye.
19. Notices
We may send you notices by email to the address on your account, or in the app. You can reach us at support@heartotext.com.
20. General
20.1. If any provision of these Terms is found invalid or unenforceable, the rest remains in effect. If we do not enforce a right, we do not waive it.
20.2. These Terms, together with the documents referred to in section 2, are the entire agreement between you and us about the Service.
20.3. These Terms are written in English. If we provide a translation and the two differ, the English version prevails, unless the law requires otherwise.
21. Contact
MIA DIGITAL LLC
112 Capitol Trl Ste A7751
Newark, DE 19711
United States
Email: support@heartotext.com